HoneyLuna.com




HoneyLuna.com - the premiere online honeymoon registry service. For more information call (800) 809-LUNA.



register now buy a gift customer login how it works view sample registries

 home how it works faqs
Questions and Answers

This page includes the most frequently asked questions from our customers.
If after reading through them, you still have questions, contact us using our
online e-mail form
or call us toll-free at (800) 809-LUNA (5862). We look
forward to hearing from you!

What are the types of registry service that you offer?
Why should we use Travel Wizard and HoneyLuna?
What if our whole honeymoon isn’t paid for through our registry?
How do we let our family and friends know we’ve registered?
Does Travel Wizard or HoneyLuna you make all the arrangements for extracurricular activities?
What kind of packages does Travel Wizard offer?
Do we have to use Travel Wizard’s travel services?
Is there a charge for Travel Wizard / HoneyLuna’s registry service?
What does the full service honeymoon registry include?
What does the free honeymoon registry include?
When do we receive the dollars from our registry account?
We’ve decided to sign up. What now?
Can you assist us with our travel?

What are the two types of registry service that you offer?

HoneyLuna offers our “original” full service honeymoon registry and our “free” honeymoon registry.

With our full service registry, you book your honeymoon with Travel Wizard and HoneyLuna creates the gift registry for you, itemizing your honeymoon into specific pieces and including fun descriptions of your honeymoon gifts. We do all the work of creating your honeymoon registry so you don’t have to!

With our free registry service, you create your own honeymoon registry using our website and honeymoon registry technology. For more details on how the two registry services work, please click here for our how it works page

BACK TO TOP

Why should we use HoneyLuna and Travel Wizard?

For your honeymoon registry:
Our customized service is the least stressful way to plan your honeymoon and register for the most special of wedding gifts—your honeymoon!

Everything we do, from creating and customizing your honeymoon registry, to our beautiful gift acknowledgments, is all done to make your wedding gifts special and memorable for both you and your gift purchaser.

For your friends and family:
Your friends and family will love this service because they are giving you something tangible that they know you will enjoy and appreciate forever. They also know that you won’t be returning it to the department store!

For travel:
Travel Wizard specializes in travel to exotic honeymoon destinations. You will receive the best travel services and customer care when booking your honeymoon with Travel Wizard.

BACK TO TOP

What if our whole honeymoon isn’t paid for through our registry?

Ultimately, you are responsible for paying for the core pieces; of your honeymoon which are not purchased by your friends and family (e.g., air, hotel, lodging).

You are under no obligation to do or pay for extra activities that are not pre-purchased (e.g., horseback riding, sunset dinner cruises, snorkeling).

BACK TO TOP

How do we let family and friends know we’ve registered?

With our full service registry, we provide you with an initial supply of up to 100* registry notification postcards. These cards explain what a honeymoon registry is and provide our website address and toll-free number for your family and friends.

The cards are 4x6 inches and can be either included in your invitation or mailed separately as postcards.

HoneyLuna customers opting for our free service may purchase these cards for 10 cents/ each plus $3.85 shipping (priority mail).

All HoneyLuna customers can also use our automated email system to email a registry announcement, and follow up announcements, to your family and friends.

*For requests of more than 100, a $0.10 per card fee is charged.

BACK TO TOP

What does the full service honeymoon registry include?

  1. Our personalized consultation with you to discuss your honeymoon travel ideas and research trip options for you
  2. Creation and personalization of your honeymoon registry:
    We take the time to break down your itinerary and research extra items and fun activities to include on your registry based on your interests.
    Throughout the registry process, you can call us (toll-free) with your questions and to make changes or additions to your honeymoon registry.
  3. 100 registry announcement postcards
  4. OPTIONAL: Emailing of registry announcements to your family and friends
  5. An 800# for you to call HoneyLuna about your honeymoon, registry, and updates or changes to your account
  6. An 800# for your friends and family to call HoneyLuna
  7. Secure online shopping and payment using credit cards or debit cards for gift purchasers (guests may also pay by check)
  8. Printing and mailing of personalized gift cards for purchasers to give to you
  9. Full registry report and accounting

BACK TO TOP

Can you assist us with our travel arrangements?

Yes. We can obtain discounted rates, reduced fares, etc., just as any other travel agency does.

BACK TO TOP

Does Travel Wizard or HoneyLuna make all the arrangements for extracurricular activities?

We do not automatically make reservations for extracurricular activities, e.g., snorkeling, dinner cruises, picnics, massages, horseback riding, tours and the like. Rather, we simply collect the gift payments and provide a lump-sum payment to the couple prior to their honeymoon. Couples have the flexibility to use these funds to finance the activities they choose to do while on their honeymoon.

If couples desire to have some of their activities reserved, please contact your Travel Wizard travel agent. Because gift payments may not be received prior to our making reservations, couples may be required to provide funds or a credit card to meet any prepayment obligations.

BACK TO TOP

What kind of packages; do you offer?

If you opt for our full service honeymoon registry, we can assist you with you honeymoon travel planning. All of our honeymoons are personalized for each couple. For examples of the types of trips we’ve planned for couples, view our online sample registries. We work with you to design your perfect honeymoon and do not require you to select canned packages.

BACK TO TOP

Do we have to use your travel services?

You book your honeymoon with a Travel Wizard agent.

BACK TO TOP

Is there a charge
for your service?

service fee.

Our honeymoon registry service is FREE to the wedding couple. Our Full Service registry does have a set up fee. Please read on to learn more about our fees.

FOR OUR FULL SERVICE: If you book your travel with Travel Wizard but want HoneyLuna to provide personalized consultation for your trip and create your registry for you, we charge a one-time set-up fee of $150.

The setup fee helps cover our costs for setting up and maintaining your registry. These costs include but are not limited to:

Time and cost to personalize your registry and research activity options for you.

Posting your registry to our site and maintaining it through our web hosting vendor

Providing a supply of up to 100 registry cards for you to give to your family and friends to tell them about your online registry. For requests of more than 100 cards, a $0.10 per card charge is applied.

Also, to help cover the ongoing expense of administering your registry and providing full services to your and your guests, a 15% service fee is incorporated into the registry itself. This charge is included in the cost of the gift and is covered by the gift purchaser. We only “earn” this fee when the gift is purchased.

For the gifts that are not purchased from your website, the bridal couple does not pay the 15% service fee.

FOR OUR FREE SERVICE: Access to our technology to create your own honeymoon registry is FREE* to the bride and groom.

*To help cover the expense of administering your registry and providing our great service, a 9% service fee is incorporated into the registry itself. This charge is included in the cost of the gift and is covered by the gift purchaser. We only “earn” this fee when the gift is purchased.

For the gifts that are not purchased from your website, the bridal couple does not pay the 9% service fee.

BACK TO TOP

What is the service fee
and what is it for?

A 15% service fee is incorporated into the registry itself. This charge is included in the cost of the gift and is covered by the gift purchaser. We only “earn” this fee when the gift is purchased. The services covered by this fee include but are not limited to:

Toll call fees
Credit card transactions fees
Gift registry updates
Gift acknowledgments
Final gift list for wedding couple

For the gifts that are not purchased from your website, the bridal couple does not pay the 15% service fee.

BACK TO TOP

What does the “free” honeymoon registry include?

  1. Access to our honeymoon registry technology for you to create your own honeymoon registry
  2. One phone call to HoneyLuna to ask questions about creating and personalizing your honeymoon registry
  3. An 800# for your friends and family to call HoneyLuna
  4. Secure online shopping and payment using credit cards or debit cards for gift purchasers (guests may also pay by check)
  5. Gift announcements emailed to you informing you of gift purchases
  6. Full registry report and accounting

BACK TO TOP


When do we receive the funds from our registry account?

Generally, HoneyLuna sends couples a check for the gift dollars in their HoneyLuna account 10 days prior to the honeymoon departure date. This first check represents the dollars in the account to that point.

The account remains open for all those "last minute" gifts. You can view these last minute gifts online prior to your departure, and a second check for those last minute gifts will be mailed after the honeymoon.

PLEASE NOTE:HoneyLuna does not automatically make reservations for extracurricular activities, e.g., snorkeling, dinner cruises, picnics, massages, horseback riding, tours and the like.

Rather, we simply collect the gift payments and provide a lump-sum payment to the couple prior to their honeymoon. This gives couples more flexibility to use funds to finance the activities they choose to do while on their honeymoon (rather than locking couples in to set dates and activities).

BACK TO TOP


We’ve decided to sign up! What now?

That’s easy! Just click on the register now button and fill out our online registration form.

Register Now!

Or call us at
800-809-LUNA (5862)
.

We can then begin assisting you with your honeymoon registry for the perfect honeymoon!

 





© Copyright 1999-2008 HoneyLuna.com
home | couples | guests | our story | customer login | shop | contact us/brochure
privacy & security | travel agents | affiliate program | partners | industry links

HoneyLuna, The Honeymoon Registry Service
P.O. Box 1277, Sausalito, CA 94966
Phone: 415-332-5862 or 800-809-LUNA (5862)
FAX:
415-480-3145 E-mail: info@honeyluna.com